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Welcome to the Focusrite Answerbase!

Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:

Tel: +44 1494 462246
Fax: +44 1494 459920

Most Popular Articles

article Optimising your PC for Audio on Windows XP
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Windows...

2007-03-19    Views: 23120   
article Guide to Setting up your Studio Part 1
Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home...

2005-08-03    Views: 21121   
article PCI Bus Latency Timer Issues
When a device on the PCI bus, such as a PCI expansion card gets hold of the PCI bus, the PCI latency Timer starts counting down (from whatever value it is currently set to for the device to zero),...

2007-03-21    Views: 18682   
article Focusrite Product User Manuals
Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from the Focusrite website: Focusrite User Guides If...

2005-08-08    Views: 15418   
article Technical Article: Liquid Mix FireWire Concepts and Multiple Device Connectivity
Isochronous vs. Asynchronous Firewire Data Transfer The data traffic between FireWire devices and nodes is divided into isochronous and asynchronous transfers. Isochronous transfers provide...

2006-04-18    Views: 13958   
article Optimising your PC for Audio on Windows Vista
The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Tuning Tips...

2007-08-13    Views: 13060   
article Am I Running The Correct Apple FireWire Audio Driver For My Version Of Mac OS X?
If you are experiencing problems using a Saffire/Saffire LE/Saffire PRO 10i/o or Saffire Pro 26i/o on a computer running Mac OS X, it is worth checking that you have the correct version of the...

2006-11-09    Views: 12988   
article Guide to Setting up your Studio Part 2
Back To Part 1 | Continue To Part 3 Impedance Issues Some users seem concerned about whether the impedance differences between various inputs and outputs will cause any problems with their...

2005-08-04    Views: 12927   
article Installation and connection problems, and clicks and pops with Windows XP Service Pack 2
There is a IEEE 1394 (firewire) driver patch available for Windows XP SP2. Even if you have automatic updates turned on, you will still need to manually download and intall the update Please...

2006-09-26    Views: 11341   
article My Laptop/Notebook has no Firewire port. Can I use the Firewire port on a PCMCIA cardbus adaptor to run Saffire?
The Saffire has been tested with PCMCIA Firewire adaptors and no problems have been experienced. As long as the Laptop/Notebook meets the minimum spec for the Saffire it will operate just as it...

2005-08-24    Views: 10023   
article Guide to Setting up your Studio Part 3
Back To Part 2 Fig. 8: Table of fuses required for Focusrite units Focusrite ProductFuse 230/220V AC Fuse 115/100V AC Red 1 T250mA anti-surge (Time lag) T500mA anti-surge...

2005-08-04    Views: 9746   
article The firmware updater is failing. What should I do?
Here's a short list of procedures to try if your Saffire firmware update fails repeatedly: • Try disconnecting any and all other firewire devices from the firewire bus, leaving only the Saffire...

2005-08-01    Views: 9204   
article Focusrite/Digidesign Products
All enquiries about the Command 8, Mbox, Control 24, and D2/ D3 plug-ins are taken by Digidesign. Their contact details are as follows: Tel: 001-650-842-6699...

2005-08-19    Views: 8991   
article How do I setup Liquid Mix for use with Pro Tools 7?
The Liquid Mix Installer can wrap and install RTAS versions of the Liquid Mix plugins. The Liquid Mix must be connected to the computer before running the installer. PLEASE NOTE: The RTAS...

2006-07-07    Views: 8762   
article What is the difference between Firewire 400 and 800 specifications?
The main difference is bandwidth. Firewire 400 is really all you need for audio applications unless you're running 48 tracks at 192 kHz. Of course, there is a higher price associated with Firewire...

2005-08-01    Views: 8514   
article Which audio software packages are compatible with the Saffire?
All Saffire products will work with any ASIO or WDM compliant software on a PC. On a Mac, our first line of Saffire products (Saffire, Saffire LE, Saffire Pro 10 and Saffire Pro 26) use Apple's...

2005-08-01    Views: 6784   

Latest Articles

article Are Focusrite Products Compatible With Windows 7?
Focusrite products are not currently compatible with Windows 7. At this time we are unable to speculate on when compatible drivers may be available, however any changes to compatibility...

2009-07-01    Views: 35   
article Troubleshooting guide index
Select your product to view its respective troubleshooting guide. Saffire Range Saffire Saffire LE Saffire Pro 10 Saffire Pro 26 Saffire Pro 40 Liquid Saffire 56 Saffire Pro 24...

2009-06-29    Views: 165   
article Penta Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 32   
article Compounder Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 23   
article MixMaster Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 34   
article Liquid Channel Troubleshooting guide
No LEDs illuminated • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 36   
article Tonefactory Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-29    Views: 34   
article ISA 430 MKII Troubleshooting guide
No LEDs illuminated • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 28   
article Octopre Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 35   
article ISA 428 Troubleshooting Guide
No LEDs illuminated • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-28    Views: 34   
article TwinTrak Pro Troubleshooting Guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-26    Views: 28   
article ISA220 Troubleshooting guide
No LEDs illuminated • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-26    Views: 33   
article Voicemaster Pro Troubleshooting guide
No LEDs illuminate • Is the POWER switched on? • Is the correct mains voltage being used for your unit? If not, the fuse may blow, requiring the correct fuse to be refitted. (Click here to find...

2009-06-19    Views: 67   
article Saffire connection problems with the new Mac range
If you are experiencing connection difficulties running a Saffire (Saffire, Saffire LE, Saffire Pro, Liquid Saffire) on one of the new range of Macs (iMac, Mac Pro, Macbook Pro) with firewire 800...

2009-05-29    Views: 413   
article Liquid Mix Troubleshooting - Common issues and how to resolve them.
This article will explain how to resolve common problems such as: - Connection problems. - Audio drop-outs. - Audio unable to pass through the Liquid Mix when instance is enabled. - Loading...

2009-05-22    Views: 537   
article Saffire PRO LED states on start-up
When the Saffire Pro boots up in Firewire mode (i.e. when it detects a connection to the computer), the power LED will flash quickly as shown here: When the Saffire Pro boots up in...

2009-05-25    Views: 267   


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