Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:

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Focusrite/ Novation HQ will be closed for the holiday period, from 5pm on the 23rd December and will re-open for business on Monday 4th January at 9.30am. During this time there will be no support available over the phone, and limited support via e-mail. Many technical issues are covered in the answerbase, or may be fixed by downloading the latest version of software from our website. We apologise for any inconvenience that this may cause.

Most Popular Articles Optimising your PC for Audio on Windows XP All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Windows... 2007-03-19    Views: 34544    PCI Bus Latency Timer Issues When a device on the PCI bus, such as a PCI expansion card gets hold of the PCI bus, the PCI latency Timer starts counting down (from whatever value it is currently set to for the device to zero),... 2007-03-21    Views: 26210    Guide to Setting up your Studio Part 1 Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home... 2005-08-03    Views: 25554    Optimising your PC for Audio on Windows Vista The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Tuning Tips... 2007-08-13    Views: 21303    Focusrite Product User Manuals Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from the Focusrite website: Focusrite User Guides If... 2005-08-08    Views: 20012    Technical Article: Liquid Mix FireWire Concepts and Multiple Device Connectivity Isochronous vs. Asynchronous Firewire Data Transfer The data traffic between FireWire devices and nodes is divided into isochronous and asynchronous transfers. Isochronous transfers provide... 2006-04-18    Views: 19167    Are Focusrite's FireWire Products Compatible With Windows 7? For more information about Windows 7 compatibility for the Old and New Saffire Ranges, and for the Liquid Mix, please click on the appropriate link below: Old Saffire Range, and Liquid Mix... 2009-07-01    Views: 18160    Am I Running The Correct Apple FireWire Audio Driver For My Version Of Mac OS X? If you are experiencing problems using a Saffire/Saffire LE/Saffire PRO 10i/o or Saffire Pro 26i/o on a computer running Mac OS X, it is worth checking that you have the correct version of the... 2006-11-09    Views: 17761    Guide to Setting up your Studio Part 2 Back To Part 1 | Continue To Part 3 Impedance Issues Some users seem concerned about whether the impedance differences between various inputs and outputs will cause any problems with their... 2005-08-04    Views: 15826    Installation and connection problems, and clicks and pops with Windows XP Service Pack 2 There is a IEEE 1394 (firewire) driver patch available for Windows XP SP2. Even if you have automatic updates turned on, you will still need to manually download and intall the update Please... 2006-09-26    Views: 14190    Saffire Product Troubleshooting - Connection Difficulties This article will be useful for you if you experiencing one of the following issues: • Saffire product does not connect to the computer. • Firmware updater fails. • You are having problems... 2008-10-06    Views: 13145    Guide to Setting up your Studio Part 3 Back To Part 2 Fig. 8: Table of fuses required for Focusrite units Focusrite deviceFuse 230/220V ACFuse 115/100V AC Red 1 T250mA anti-surge (Time lag) T500mA anti-surge (Time... 2005-08-04    Views: 12016    The firmware updater is failing. What should I do? Here's a short list of procedures to try if your Saffire firmware update fails repeatedly: • Try disconnecting any and all other firewire devices from the firewire bus, leaving only the Saffire... 2005-08-01    Views: 11694    Focusrite/Digidesign Products All enquiries about the Command 8, Mbox, Control 24, and D2/ D3 plug-ins are taken by Digidesign. Their contact details are as follows: Tel: 001-650-842-6699... 2005-08-19    Views: 11512    How do I setup Liquid Mix for use with Pro Tools 7? The Liquid Mix Installer can wrap and install RTAS versions of the Liquid Mix plugins. The Liquid Mix must be connected to the computer before running the installer. PLEASE NOTE: The RTAS... 2006-07-07    Views: 11024    Where can I find the Saffire User Manual? The user manual is available on the Focusrite website. 2005-08-10    Views: 8667

Latest Articles VIDEO: Sony Acid Pro DAW setup guide The following video guides you through how to set up your interface for recording and playback in Sony Acid Pro: For more videos see the FocusriteTV You Tube channel here. 2010-03-16    Views: 3    VIDEO: Optimising your Windows 7 PC for audio The following video guides you through how to perform the tuning tips for Windows 7 as explained in the 'Optimising your PC for audio on Widows 7' answerbase article. 2010-03-16    Views: 3    Additional settings in Saffire MixControl for the Liquid Saffire 56 In Saffire MixControl v1.8 or later, two new entries on the settings menu have been added for the Liquid Saffire 56. These are not referred to in the user guide so information on these settings can... 2010-03-16    Views: 7    Can I use different power supply voltages with my Saffire Pro 40? The Pro 40's power intake automatically switches to work at any voltage in the range of: 100 - 240 V 50/60 Hz based on the voltage that it senses. If using your Pro 40 with a different supply... 2010-03-16    Views: 3    Can I use different power supply voltages with my Liquid Saffire 56? The Liquid Saffire 56's power intake automatically switches to work at any voltage in the range of: 100 - 240 V 50/60 Hz based on the voltage that it senses. If using your Liquid Saffire 56 with a... 2010-03-16    Views: 4    Is the Saffire Range compatible with my video editing software? We have found that audio from our FireWire interfaces will not show up in video editing software on a Mac, such as iMovie. Our testing has led us to believe that this problem isn’t specific to our... 2010-03-10    Views: 27    My new Mac won't pass audio through my Saffire There is a known issue with the FireWire chipset used in brand new Apple "tower" Macs (such as the Mac Pro) when using units in the new Saffire Range. Although the unit will connect successfully... 2010-02-16    Views: 268    My Liquid Mix is losing connection to my computer during Logic's AU Validation Sometimes it is possible for Logic's AU Validation process to cause the Liquid Mix to lose connection to the computer, causing AU Validation to hang and eventually fail. In some situations,... 2010-02-15    Views: 213    How can I sync my OctoPre MkII Dynamic? There are a number of synchronisation options available: OctoPre MkII Dynamic as clock source master - ADAT: Connect the OctoPre MkII Dynamic's optical output to the digital device's... 2010-02-10    Views: 264    How much compression does the compressor knob apply and what does the more button do? In normal mode (without the more button pressed in) compression is applied with a ratio of 2:1. When the More button switched in, the compression ratio is switched from 2:1 to 4:1. In normal... 2010-02-10    Views: 334    OctoPre MkII Dynamic Troubleshooting guide No output when using the MIC INPUT • Is the power switched on? • Is the LEVEL set correctly? Most of the gain is applied in the latter stages of the gain dial. Try turning it up further. • For... 2010-02-10    Views: 218    VIDEO: Steinberg Cubase DAW setup guide The following video guides you through how to set up your interface for recording and playback in Cubase: For more videos see the FocusriteTV You Tube channel here. 2009-11-25    Views: 1415    VIDEO: Cakewalk Sonar DAW setup guide The following video guides you through how to set up your interface for recording and playback in Sonar: For more videos see the FocusriteTV You Tube channel here. 2009-11-25    Views: 894    VIDEO: Ableton Live DAW setup guide The following video guides you through how to set up your interface for recording and playback in Ableton Live: For more videos see the FocusriteTV You Tube channel here. 2009-11-25    Views: 783    VIDEO: Apple Logic DAW setup guide The following video guides you through how to set up your interface for recording and playback in Logic: For more videos see the FocusriteTV You Tube channel here. 2009-11-25    Views: 1092    The Overload LED on my OctoPre LE is constantly lit, is it broken? As well as showing when a channel is clipping, the Overload LED performs a second function. When the LED is lit continuously, it means that this channel's level is being displayed on the front... 2009-11-20    Views: 365