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Welcome to the Focusrite Answerbase!

Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:

Tel: +44 1494 462246
Fax: +44 1494 459920

Support is available Monday to Thursday from 9.30am - 6.00pm GMT and 2.00pm - 6.00pm on Friday.

Most Popular Articles

article Are Focusrite's FireWire Products Compatible With Windows 7?
All of Focusrite's FireWire products will work with Windows 7, however some will require the use of the Windows Legacy FireWire driver. How to install the Windows Legacy FireWire driver is...

2009-07-01    Views: 105220   
article Optimising your PC for audio on Windows 7
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your FireWire audio interface. Please note:...

2009-11-12    Views: 77544   
article Optimising your PC for Audio on Windows XP
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Windows...

2007-03-19    Views: 63360   
article Saffire Product Troubleshooting - Connection Difficulties
This article will be useful for you if you experiencing one of the following issues: • Saffire product does not connect to the computer. • Firmware updater fails. • You are having problems...

2008-10-06    Views: 43655   
article PCI Bus Latency Timer Issues
Please note: this article applies to PCI FireWire adapters only, and is not applicable to PCI express FireWire adapters. When a device on the PCI bus, such as a PCI expansion card gets hold of...

2007-03-21    Views: 42442   
article Guide to Setting up your Studio Part 1
Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home...

2005-08-03    Views: 41185   
article Focusrite Product User Manuals
Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from the Focusrite website: Focusrite User Guides If...

2005-08-08    Views: 38773   
article Optimising your PC for Audio on Windows Vista
The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Tuning Tips...

2007-08-13    Views: 37807   
article Technical Article: Liquid Mix FireWire Concepts and Multiple Device Connectivity
Isochronous vs. Asynchronous Firewire Data Transfer The data traffic between FireWire devices and nodes is divided into isochronous and asynchronous transfers. Isochronous transfers provide...

2006-04-18    Views: 33578   
article Am I Running The Correct Apple FireWire Audio Driver For My Version Of Mac OS X?
If you are experiencing problems using a Saffire/Saffire LE/Saffire PRO 10i/o or Saffire Pro 26i/o on a computer running Mac OS X, it is worth checking that you have the correct version of the...

2006-11-09    Views: 29405   
article Guide to Setting up your Studio Part 2
Back To Part 1 | Continue To Part 3 Impedance Issues Some users seem concerned about whether the impedance differences between various inputs and outputs will cause any problems with their...

2005-08-04    Views: 23410   
article Saffire MixControl Tutorial Part I: Creating Mixes
The first section of this Saffire MixControl tutorial is going to focus on the top half of the control panel (shown below), and how to use it to create custom mixes that can be routed to any of the...

2009-09-18    Views: 23092   
article Focusrite/Digidesign Products
All enquiries about the Command 8, Mbox, Control 24, and D2/ D3 plug-ins are taken by Avid (Digidesign). Their contact details can be found via the support section of their website here.

2005-08-19    Views: 22781   
article Mac OS X 10.7 Lion Compatibility
At the time of writing, the following products have been seen to work with OS X 10.7 with the latest respective version of the software from our website: Control 2802 Liquid Channel Control...

2011-07-15    Views: 22303   
article Saffire Pro 24/Pro 24 DSP troubleshooting guide
For any problem you may be experiencing, please ensure that you have the latest software for the Pro 24/Pro 24 DSP from here. If this doesn't help, see the steps below: I am having connection or...

2009-10-22    Views: 21798   
article Can I use a FireWire to USB adapter to connect my FireWire interface?
No, it is not possible to connect a FireWire interface to your computer's USB port via a FireWire to USB adapter since this connection is not sufficient to run a FireWire audio interface. If...

2010-05-27    Views: 21537   

Latest Articles

article How do I authorise my Saffire Plugins?
The (legacy) Saffire plugin suite has now been discontinued and it is no longer possible to make new authorisations. The plugins can still be used on systems that have already been authorised....

2012-02-02    Views: 48   
article Can I use all inputs/outputs when using Dual Unit mode with Pro Tools 9/10?
The standard versions of Pro Tools 9 and Pro Tools 10 allow for the use of a maximum of 32 simultaneous inputs/outputs. For this reason if your input/output count when using two FireWire Saffires...

2011-12-07    Views: 573   
article My Forte Suite Plugins won't install on Windows 7 64bit
There is currently an issue with the installer that only affects Windows 7 64-bit systems. To get your plugins working you will need to download the following two files: The Forte Suite.dpm.rsr...

2011-11-04    Views: 972   
article Can I use the Scarlett 2i2 with any USB cable?
The Scarlett 2i2 requires a USB cable of good quality in order to function correctly. We recommend you use either the USB cable provided or another high quality USB cable to avoid issues.

2011-09-14    Views: 927   
article Is the Scareltt 2i2 compatible with Pro Tools 9?
Yes, the Scarlett 2i2 is fully compatible with Pro Tools 9.

2011-09-14    Views: 731   
article Can I use Scarlett MixControl with the Scarlett 2i2?
No, the Scarlett 2i2 is not compatible with Scarlett MixControl. All of its controls are hardware based instead. To change buffer size and sample rate go to the audio preferences in your DAW (Mac)...

2011-09-14    Views: 1007   
article Why does the halo around the gain pot on my 2i2 turn orange?
The orange halo indicates that the input signal has clipped within the last second and has now returned to a signal level below the clipping point.

2011-09-15    Views: 433   
article Can I control Saffire MixControl using my MIDI controller?
Currently, MIDI control is not possible with Saffire MixControl. If you would like to see this feature added, please put in a feature request with us via the Focusrite contact form.

2011-09-12    Views: 700   
article I'm receiving a message about multiple input/output paths when using dual unit mode with Pro Tools 9
Pro Tools 9 requires each input/output path to have a unique name however when using dual unit mode the input/output names set by the driver are duplicated. In order to resolve this you need to...

2011-08-31    Views: 453   
article My license file is not unlocking my plug-ins on a Mac
If you are experiencing problems unlocking your Focusrite, Scarlett or Midnight plug-in suite on a Mac please follow these steps: - Ensure that you have the latest version of the plug-ins from...

2011-08-04    Views: 2972   
article Faders are moving on their own when using fader automation in Pro Tools
If the faders on your Control 2802 are moving on their own, being moved by another fader or continue to move after a sudden fader movement when using fader automation in Pro Tools you should switch...

2011-07-26    Views: 649   
article I'm hearing an echo when using Zero Latency Monitoring
When using Zero Latency monitoring it's possible to hear the input signal twice, once through zero latency monitoring and a delayed version of the input signal through your DAW. This leads to...

2011-07-25    Views: 1564   
article I have to set the gain high to get a good input level
The Saffire microphone preamps provide between +10dB and +55dB of gain to the input signal before the converters. The gain required to obtain an acceptable signal level will depend on several...

2011-07-22    Views: 1421   
article I can't hear the difference between the preamp emulations
The differences between the emulations are subtle, as indeed are the differences between different preamps in "real life". Perceiving the nuances between the emulations will depend on the source...

2011-07-19    Views: 1224   
article Can I edit Fader Automation from the 2802 in my DAW?
Pro Tools and Cubase users: Fader automation data is recorded to your DAW as MIDI data, mod wheel messages are used on MIDI channels 1-8. Once you have recorded the automation, this can be...

2011-07-18    Views: 556   
article Latency issues using a Scarlett with Logic
If you are experiencing issues with larger than expected latency in Logic, please ensure you have installed the latest software for your Scarlett Interface from our downloads page here. If you...

2011-07-18    Views: 1941   


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