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Welcome to the Focusrite Answerbase!

Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:

Tel: +44 1494 462246
Fax: +44 1494 459920

Support is available Monday to Thursday from 9.30am - 6.00pm GMT and 2.00pm - 6.00pm on Friday.

Most Popular Articles

article Installing Liquid Mix Emulation files from the web
Because the emulations files are not included in the web installer, they must be installed manually. To do this, you must first download the emulation files at the Liquid Mix download page (Scroll...

2006-11-24    Views: 19009   
article Guide to Setting up your Studio Part 1
Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home...

2005-08-03    Views: 17151   
article Optimising your PC for Audio on Windows XP
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. •...

2007-03-19    Views: 15707   
article PCI Bus Latency Timer Issues
When a device on the PCI bus, such as a PCI expansion card gets hold of the PCI bus, the PCI latency Timer starts counting down (from whatever value it is currently set to for the device to zero),...

2007-03-21    Views: 12774   
article Focusrite Product User Manuals
Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from Focusrite website: http://www.focusrite.com/ If...

2005-08-08    Views: 12182   
article Technical Article: Liquid Mix FireWire Concepts and Multiple Device Connectivity
Isochronous vs. Asynchronous Firewire Data Transfer The data traffic between FireWire devices and nodes is divided into isochronous and asynchronous transfers. Isochronous transfers provide ...

2006-04-18    Views: 10924   
article Guide to Setting up your Studio Part 2
Back To Part 1 | Continue To Part 3 Impedance Issues Some users seem concerned about whether the impedance differences between various inputs and outputs will cause any problems with their...

2005-08-04    Views: 10735   
article Am I Running The Correct Apple FireWire Audio Driver For My Version Of Mac OS X?
If you are experiencing problems using a Saffire/Saffire LE/Saffire PRO on a computer running Mac OS X, it is worth checking that you have the correct version of the Apple FireWire Audio (AFWA)...

2006-11-09    Views: 9241   
article Installation and connection problems, and clicks and pops with Windows XP Service Pack 2
There is a IEEE 1394 (firewire) driver patch available for Windows XP SP2. Even if you have automatic updates turned on, you will still need to manually download and intall the update Please...

2006-09-26    Views: 8404   
article Guide to Setting up your Studio Part 3
Back To Part 2 Fig. 8: Table of fuses required for Focusrite units Focusrite ProductFuse 230/220V AC Fuse 115/100V AC Red 1 T250mA anti-surge (Time lag) T500mA anti-surge...

2005-08-04    Views: 7816   
article My Laptop/Notebook has no Firewire port. Can I use the Firewire port on a PCMCIA cardbus adaptor to run Saffire?
The Saffire has been tested with PCMCIA Firewire adaptors and no problems have been experienced. As long as the Laptop/Notebook meets the minimum spec for the Saffire it will operate just as it...

2005-08-24    Views: 7786   
article The firmware updater is failing. What should I do?
Here's a short list of procedures to try if your Saffire firmware update fails repeatedly: - Try disconnecting any and all other firewire devices from the firewire bus, leaving only the Saffire...

2005-08-01    Views: 7209   
article Optimising your PC for Audio on Windows Vista
The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Tuning Tips...

2007-08-13    Views: 6967   
article Focusrite/Digidesign Products
All enquiries about the Command 8, Mbox, Control 24, and D2/ D3 plug-ins are taken by Digidesign. Their contact details are as follows: Tel: 001-650-842-6699 ...

2005-08-19    Views: 6947   
article How do I setup Liquid Mix for use with Pro Tools 7?
The Liquid Mix Installer can wrap and install RTAS versions of the Liquid Mix plugins. The Liquid Mix must be connected to the computer before running the installer. PLEASE NOTE: The RTAS...

2006-07-07    Views: 6936   
article What is the difference between Firewire 400 and 800 specifications?
The main difference is bandwidth. Firewire 400 is really all you need for audio applications unless you're running 48 tracks at 192 kHz. Of course, there is a higher price associated with Firewire...

2005-08-01    Views: 6305   

Latest Articles

article Manual (offline) authorisation for PC/Mac with no internet connection
To be able to use your plug-ins you need to run the plug-in authoriser. This should load as a pop-up window when you open your DAW software while it scans the plug-in directory. Follow the...

2008-11-07    Views: 138   
article Saffire Product Troubleshooting - Connection Difficulties
This article will be useful for you if you experiencing one of the following issues: • Saffire product does not connect to the computer. • Firmware updater fails. • You are having...

2008-10-06    Views: 803   
article Can I bus-power my PRO 40?
It is not possible to bus-power the unit. The PRO 40 has its own internal power supply which will accept 90 - 250V from a standard IEC lead, meaning a transformer is NOT required to use the unit...

2008-10-01    Views: 62   
article Feature Removed: Sample Rate Changing
In the manual, you will find the following feature: Sample Rate Changing Unlock – Allows any WDM or ASIO application to change the Sample Rate. ASIO only – Allows only ASIO applications...

2008-09-24    Views: 88   
article How to set up a Liquid Mix session in Pro Tools LE
Liquid mix is a DSP powered plug-in. All processing is done on the Liquid Mix itself rather than your computer thereby freeing up CPU resources for more tracks or effects. This means that the audio...

2008-05-23    Views: 2707   
article Is it possible to control my 4PRE with multiple computers?
You can control the same 4PRE from two or more different computers in different control rooms with the Liquid4Control software via ethernet, leaving the hardware in the machine room. To avoid...

2008-05-22    Views: 657   
article What networking devices are compatible with my Ethersound card?
For a complete list of compatible devices please refer to the Ethersound website: http://www.ethersound.com/technology/compatibility.php

2008-05-16    Views: 723   
article Red Range reset sheets
Red 1 Reset Sheet Red 3 Reset Sheet Red 7 Reset Sheet Red 8 Reset Sheet

2008-04-23    Views: 901   
article Platinum Range reset sheets
Compounder Reset Sheet Octopre Reset Sheet Mixmaster Reset Sheet Penta Reset Sheet Trakmaster Reset Sheet TwiinTrak Pro Rest Sheet

2008-04-23    Views: 782   
article ISA Range reset sheets
ISA 110 Reset Sheet ISA 220 Reset Sheet ISA 428 Reset Sheet ISA 430 Reset Sheet ISA 430 Mk II Reset Sheet

2008-04-18    Views: 878   
article Where can I download the control software for my Liquid 4PRE?
The free Liquid4Control™ software application for use with your Liquid 4PRE can be downloaded from the Focusrite website.

2008-04-04    Views: 885   
article How many settings can the Liquid 4PRE store?
Liquid 4PRE™ has 99 program memories plus 99 channel memories to allow storage of preferred pre-amp combinations and settings. A program memory stores the complete settings within the Liquid...

2008-04-04    Views: 772   
article The Liquid 4PRE Ethersound Card
An optional Ethersound card may be fitted to the Liquid 4PRE. The card is manufactured by AuviTran™ and provides 8 digital audio inputs and 8 digital audio outputs on Ethernet (CAT 5)...

2008-04-04    Views: 834   
article Where can I find more emulations for my Liquid 4PRE?
Liquid 4PRE™ ships with 40 pre-amp emulations as standard, but there are many more available to download from our Liquid Assets site.

2008-04-04    Views: 918   
article Logic 8 won't scan my Saffire Plugins on OS X 10.5 (Leopard)
The first time that you open up Logic 8 after installing the Saffire Plugins, the Plugins will be scanned by Logic's AU Validation. If this appears to freeze/crash, look in your dock and you...

2007-11-22    Views: 2328   
article Where Is The Liquid Mix Installed On My Mac?
On a Mac running OS X, the various elements of the Liquid Mix installation can be found in the following directories: Liquid Mix Application: - Applications/LiquidMix (Application) Liquid...

2007-11-16    Views: 2343   


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