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Here you can look for articles relating to your problem or query using the categories on the left-hand side of the page or by using the search box above. If you do not find the information you are looking for then please contact us using one of the following methods:

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Most Popular Articles

article Are Focusrite's FireWire Products Compatible With Windows 7?
All of Focusrite's FireWire products will work with Windows 7, however some will require the use of the Windows Legacy FireWire driver. How to install the Windows Legacy FireWire driver is...

2009-07-01    Views: 158784   
article Optimising your PC for audio on Windows 7
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your audio interface. Please note: If you are...

2009-11-13    Views: 155600   
article Optimising your PC for Audio on Windows XP
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Windows...

2007-03-19    Views: 82319   
article Saffire Product Troubleshooting - Connection Difficulties
This article will be useful for you if you experiencing one of the following issues: • Saffire product does not connect to the computer. • Firmware updater fails. • You are having problems...

2008-10-06    Views: 76108   
article Guide to Setting up your Studio Part 1
Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home...

2005-08-03    Views: 54219   
article Focusrite Product User Manuals
Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from the downloads section of the Focusrite website: Focusrite...

2005-08-08    Views: 52976   
article Can I use a FireWire to USB adapter to connect my FireWire interface?
No, it is not possible to connect a FireWire interface to your computer's USB port via a FireWire to USB adapter since this connection is not sufficient to run a FireWire audio interface. If...

2010-05-27    Views: 52349   
article Optimising your PC for Audio on Windows Vista
The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface. • Tuning Tips...

2007-08-13    Views: 51035   
article PCI Bus Latency Timer Issues
Please note: this article applies to PCI FireWire adapters only, and is not applicable to PCI express FireWire adapters. When a device on the PCI bus, such as a PCI expansion card gets hold of...

2007-03-21    Views: 50396   
article Is my FireWire device compatible with my FireWire adapter?
Due to the wide range of FireWire (IEEE 1394) chipsets and cards available today it is not possible for us to test every possible configuration. In many situations users will not experience any...

2009-09-18    Views: 48551   
article Saffire MixControl Tutorial Part I: Creating Mixes
The first section of this Saffire MixControl tutorial is going to focus on the top half of the control panel (shown below), and how to use it to create custom mixes that can be routed to any of the...

2009-09-18    Views: 46065   
article Mac OS X 10.7 Lion Compatibility
At the time of writing, the following products have been seen to work with OS X 10.7 with the latest respective version of the software from our website: Control 2802 Liquid Channel Control...

2011-07-15    Views: 45394   
article Technical Article: Liquid Mix FireWire Concepts and Multiple Device Connectivity
Isochronous vs. Asynchronous Firewire Data Transfer The data traffic between FireWire devices and nodes is divided into isochronous and asynchronous transfers. Isochronous transfers provide...

2006-04-18    Views: 42017   
article Saffire Pro 24/Pro 24 DSP troubleshooting guide
For any problem you may be experiencing, please ensure that you have the latest software for the Pro 24/Pro 24 DSP from here. If this doesn't help, see the steps below: I am having connection or...

2009-10-22    Views: 40654   
article Saffire MixControl Tutorial Part II: Routing Audio to the Outputs
When you have created your mixes (see Part I of this tutorial), you then need to route them to the outputs of your device. This is done predominantly using the routing panel, shown below....

2009-10-06    Views: 38692   
article Saffire 6 USB Troubleshooting Guide
My Saffire won't connect to my computer - the USB light does not light - Please ensure that you have the latest driver installed for your Saffire 6 USB before connecting it. The latest driver is...

2009-09-15    Views: 37876   

Latest Articles

article VIDEO : Bundle code registration
This video details how to go about registering your product and acquiring your software bundle.

2013-05-17    Views: 65   
article VIDEO: How to activate Focusrite and Novation plug-ins
This video runs you through the activation process for Focusrite and Novation plug-ins.

2013-05-10    Views: 247   
article VIDEO: Setting a plug-in path in Cubase
This video shows you how to get your Focusrite and Novation plug-ins appearing in Cubase

2013-05-10    Views: 84   
article VIDEO: Setting a plug-in path in Ableton Live
This video shows you how to get your Focusrite and Novation plug-ins appearing in Ableton Live.

2013-05-10    Views: 93   
article VIDEO: Scarlett Studio tutorial - Windows
This video guides you through registering, setting up and recording with your Scarlett Studio Bundle on a Windows computer:

2013-05-10    Views: 135   
article VIDEO: Scarlett Studio tutorial - Mac
This video guides you through registering, setting up and recording with your Scarlett Studio Bundle on a Mac computer:

2013-05-10    Views: 122   
article VIDEO: Scarlett 2i4 tutorial - Windows
This video guides you through registering, setting up and recording with your Scarlett 2i4 audio interface and the included software on a Windows computer:

2013-05-10    Views: 155   
article VIDEO: Scarlett 2i4 tutorial - Mac
This video guides you through registering, setting up and recording with your Scarlett 2i4 audio interface and the included software on a Mac computer:

2013-05-10    Views: 141   
article VIDEO: Scarlett 2i2 tutorial - Mac
This video guides you through registering, setting up and recording with your Scarlett 2i2 audio interface and the included software on a Mac computer:

2013-05-10    Views: 177   
article VIDEO: Scarlett 2i2 tutorial - Windows
This video guides you through registering, setting up and recording with your Scarlett 2i2 audio interface and the included software on a Windows computer:

2013-05-10    Views: 212   
article What is the difference between the Scarlett 18i6 and the 18i8?
Unlike the 18i6 the Scarlett 18i8 has four mic/ line combo inputs to let you record up to four microphones without the need of any extra mic pre-amps. It also contains another two outputs in the...

2013-05-07    Views: 182   
article Can I get a different signal going out of the second headphone output?
The headphone outputs on the Scarlett 6i6 will contain a different signal, therefore whatever you assign to Monitor output 1 and 2 will go out of Headphone output 1 and whatever you assigne to Line...

2013-05-07    Views: 83   
article Is the monitor knob analogue or digital?
The monitor pot on the Scarlett 18i8 does not control the level of the virtual monitor knob in MixControl, it is just an analogue attenuator controlling the volume of the analogue signal going to...

2013-05-08    Views: 74   
article Is the monitor knob analogue or digital?
The monitor pot on the Scarlett 6i6 does not control the level of the virtual monitor knob in MixControl, it is just an analogue attenuator controlling the volume of the analogue signal going to...

2013-05-08    Views: 76   
article My Soft eLicenser code isn't showing up
The Soft-eLicenser code should be found inside the eLicenser Control Center, if it does not show up in there the first thing to check is that Cubase LE 6 is properly installed on your computer....

2013-05-03    Views: 95   
article Problems streaming audio at 96kHz from Dante Virtual Soundcard
Currently, in order to Dante Virtual Soundcard to pass audio correctly a certain Dante Latency setting must be used in the Dante Virtual Soundcard settings. You must switch off Dante Virtual...

2013-04-26    Views: 128   


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