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Main Index
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Welcome to the Focusrite Answerbase!
Here you can search articles created by our
Support Team for the information you are looking for by selecting your
product from the list on the left-hand side of the page or by using the
search box above. If you come across any terms you are unfamiliar with
then you can look them up in our
glossary.
If you do not find the information you are after then please contact your local
Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:
Tel: +44 1494 462246
Fax: +44 1494 459920
Support is available Monday to Thursday from 9.30am - 6.00pm GMT and 2.00pm - 6.00pm on Friday.
Most Popular Articles

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Optimising your PC for audio on Windows 7
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your FireWire audio interface.
Please note:...
2009-11-12
Views: 77548
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Optimising your PC for Audio on Windows XP
All of the tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface.
• Windows...
2007-03-19
Views: 63361
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PCI Bus Latency Timer Issues
Please note: this article applies to PCI FireWire adapters only, and is not applicable to PCI express FireWire adapters.
When a device on the PCI bus, such as a PCI expansion card gets hold of...
2007-03-21
Views: 42442
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Guide to Setting up your Studio Part 1
Continue To Part 2This article is a tutorial-style guide to setting up your system correctly, and eliminating any problems to get the best results from your studio. The two most popular home...
2005-08-03
Views: 41186
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Focusrite Product User Manuals
Misplaced your user guide? Or simply curious about a Focusrite product? Download the user guide for the product of your choice from the Focusrite website:
Focusrite User Guides
If...
2005-08-08
Views: 38773
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Optimising your PC for Audio on Windows Vista
The tuning tips below should be implemented if you want to achieve high speed, low latency audio recording and playback without glitches with your Firewire audio interface.
• Tuning Tips...
2007-08-13
Views: 37808
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Guide to Setting up your Studio Part 2
Back To Part 1 | Continue To Part 3
Impedance Issues
Some users seem concerned about whether the impedance differences between various inputs and outputs will cause any problems with their...
2005-08-04
Views: 23411
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Saffire MixControl Tutorial Part I: Creating Mixes
The first section of this Saffire MixControl tutorial is going to focus on the top half of the control panel (shown below), and how to use it to create custom mixes that can be routed to any of the...
2009-09-18
Views: 23092
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Focusrite/Digidesign Products
All enquiries about the Command 8, Mbox, Control 24, and D2/ D3 plug-ins are taken by Avid (Digidesign).
Their contact details can be found via the support section of their website here.
2005-08-19
Views: 22781
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Mac OS X 10.7 Lion Compatibility
At the time of writing, the following products have been seen to work with OS X 10.7 with the latest respective version of the software from our website:
Control 2802
Liquid Channel Control...
2011-07-15
Views: 22304
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Saffire Pro 24/Pro 24 DSP troubleshooting guide
For any problem you may be experiencing, please ensure that you have the latest software for the Pro 24/Pro 24 DSP from here. If this doesn't help, see the steps below:
I am having connection or...
2009-10-22
Views: 21801
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Latest Articles

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How do I authorise my Saffire Plugins?
The (legacy) Saffire plugin suite has now been discontinued and it is no longer possible to make new authorisations. The plugins can still be used on systems that have already been authorised....
2012-02-02
Views: 49
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Can I use the Scarlett 2i2 with any USB cable?
The Scarlett 2i2 requires a USB cable of good quality in order to function correctly. We recommend you use either the USB cable provided or another high quality USB cable to avoid issues.
2011-09-14
Views: 927
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Can I use Scarlett MixControl with the Scarlett 2i2?
No, the Scarlett 2i2 is not compatible with Scarlett MixControl. All of its controls are hardware based instead. To change buffer size and sample rate go to the audio preferences in your DAW (Mac)...
2011-09-14
Views: 1007
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My license file is not unlocking my plug-ins on a Mac
If you are experiencing problems unlocking your Focusrite, Scarlett or Midnight plug-in suite on a Mac please follow these steps:
- Ensure that you have the latest version of the plug-ins from...
2011-08-04
Views: 2973
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I'm hearing an echo when using Zero Latency Monitoring
When using Zero Latency monitoring it's possible to hear the input signal twice, once through zero latency monitoring and a delayed version of the input signal through your DAW. This leads to...
2011-07-25
Views: 1565
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I have to set the gain high to get a good input level
The Saffire microphone preamps provide between +10dB and +55dB of gain to the input signal before the converters. The gain required to obtain an acceptable signal level will depend on several...
2011-07-22
Views: 1421
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Can I edit Fader Automation from the 2802 in my DAW?
Pro Tools and Cubase users:
Fader automation data is recorded to your DAW as MIDI data, mod wheel messages are used on MIDI channels 1-8.
Once you have recorded the automation, this can be...
2011-07-18
Views: 556
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Latency issues using a Scarlett with Logic
If you are experiencing issues with larger than expected latency in Logic, please ensure you have installed the latest software for your Scarlett Interface from our downloads page here.
If you...
2011-07-18
Views: 1942
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